Members of electric cooperatives express higher than average levels of customer satisfaction. It’s no wonder. Electric cooperatives are different than other forms of business, and member-owners of cooperatives notice this difference. For one thing, co-ops put consumers first because the consumers are the owners. In addition, co-ops are locally owned and operated. When members call the co-op, they are talking with their neighbors. And both of these aspects combine to make co-ops more responsive since members are the owners and they are accountable to their own neighbors and communities.
This section contains stories about electric cooperatives out there in rural America who are carrying through on the cooperative promise every day and show just why electric cooperatives are so unique.
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